Shipping policy
NorfolkUSA Shipping Policy
Order Processing
Orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification once your order has shipped.
Domestic Shipping (United States)
We offer shipping within the United States.
Shipping rates for your order will be calculated and displayed at checkout.
Standard delivery times are typically 3–7 business days, depending on your location and chosen shipping method.
International Shipping
Currently, we do not ship internationally. (If you plan to expand, replace this with your international shipping options and timelines.)
Shipping Carriers
We partner with trusted carriers such as USPS, UPS, and FedEx to ensure timely and secure delivery. Carrier selection may vary based on your shipping address and order size.
Order Tracking
Once your order has shipped, you will receive an email notification containing your tracking number.
Please allow up to 48 hours for the tracking information to become available.
Shipping Delays
While we strive to meet all delivery timelines, unforeseen delays due to weather, holidays, or carrier issues may occur. NorfolkUSA is not responsible for shipping delays once the package has been handed over to the carrier.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at [insert support email] within 7 days of delivery. We will work with the carrier to resolve the issue.
Address Accuracy
Please double-check your shipping address at checkout. NorfolkUSA is not responsible for orders shipped to incorrect addresses provided by the customer.
